Telecommunication Solutions
Enables telecom operators to evolve faster, operate smarter, and serve customers with precision. GuritaAI powers intelligent automation across the network—optimizing performance, predicting customer churn, and personalizing engagement—delivering the insights telcos need to scale, innovate, and lead in a connected world.
Agentic Network Operations Assistant
Business Impact
Dramatically reduces network downtime and improves service quality by autonomously detecting, diagnosing, and remediating issues in real-time. Enables proactive maintenance and cuts mean time to resolution (MTTR) by over 50%.
Case Study
A major telco leveraged Agentic AI to monitor and manage its nationwide mobile network. The assistant predicted service degradation events 3 hours in advance and initiated auto-healing actions, leading to a 40% reduction in customer complaints.
Solution
FISClouds deployed a multi-agent system integrated with the telco’s network operations center (NOC). The agents used real-time telemetry, anomaly detection via Vertex AI, and intelligent playbooks to autonomously trigger remediation steps and notify technicians when needed.
AI-Powered Customer Service Copilot
Business Impact
Delivers 24/7 personalized customer support via conversational AI agents. Cuts call center volume by 35%, improves response accuracy, and increases customer satisfaction through seamless issue resolution.
Case Study
A telecom operator in Indonesia integrated an agentic chatbot into its customer app and WhatsApp support line. Within months, it handled over 70% of support queries autonomously and achieved a 20-point jump in NPS (Net Promoter Score).
Solution
Using FISClouds’ CCAI-based GenAI agents, the solution was fine-tuned with real-world support logs and trained to handle billing queries, SIM activations, and data plan changes. The agents also provided human escalation with full conversation context.
Agentic AI for Churn Prediction & Retention
Business Impact
Reduces customer churn by predicting likely defectors and proactively offering retention strategies. Increases customer lifetime value and retention rates by up to 25%.
Case Study
A telecom provider struggled with prepaid customer churn. After deploying FISClouds’ churn intelligence agent, they saw a 22% decrease in churn within the first 3 quarters by targeting personalized re-engagement offers at the right time.
Solution
The agent used Vertex AI models to score customer churn probability based on usage behavior, complaints, and competitor signals. It automatically launched A/B-tested retention campaigns via SMS, app notifications, and call center scripts.
Agentic AI for Dynamic Pricing & Plan Optimization
Business Impact
Enhances ARPU (Average Revenue Per User) by dynamically adjusting pricing and service bundles based on user behavior, market demand, and network load.
Case Study
A telco provider used agentic AI to experiment with flexible pricing during high-demand periods. This resulted in a 15% increase in revenue from premium data plans and better network balancing across time zones.
Solution
FISClouds implemented an autonomous pricing agent that ingested market data, user segmentation insights, and network conditions. The agent adjusted plans in real time, tested uptake, and iteratively optimized bundles using reinforcement learning techniques.
